Sunday, July 22, 2007

From Idea to Business (2) How to Estimate Your Income and Cost?

If you begin to think about expenses right after your income prospect, congratulations, your idea is one step closer to real business.








[+] Pageview-based advertising income

As a matter of fact, your income and cost are known as soon as you get the most critical information: user number. With regard to income, the most important thing is the business mode: are you choosing advertising-based or subscription fee-based (e.g., VIP subscription fees or virtual items sales income) revenue model, or both?

The fact is, in some sectors, charging your users (e.g. white collars), would be very hard, while in other sectors, your users (e.g., blue collars) would be of high value in terms of fee charging, but little appeal to advertisers. It is hardly possible to develop both, particularly for highly sector-specific Web 2.0 sites.

What's more, there are often conflicts between catering for your users and your advertisers. Obviously, the later prefer large-size, eye-catching ads, while the former hate the disturbance of such ads. If you decide to cater for your advertisers, the possibility of charging your users would diminish, or vice versus.

Therefore, instead of rough estimation of the proportions of income from both modes, we might better start the process from the very beginning. First of all, we need to estimate the average pageviews per user each month. Then we could multiply it by the average user number to get the total pageviews of your website of the month.

For example, your website has 100,000 users as of April 30 and 140,000 as of May 31 (obviously, you get 40,000 new users in May), and you have 20 pageviews per user, then your total pageviews in May would be:

[ ( 100,000 + 140,000 ) / 2 ] x 20 = 2.4 million pageviews

If 80% of your webpages are used as the ads inventory of Google Adsense, or if you have a known click-through rate of 0.1%, you could easily get the total number of clicks each month. As the price of each click is no secret in the industry, you can easily get an estimate of your advertising income.

[+] Estimating the proportion of fee-based subscribers in total users

This advertising income is just a bottom line. If you are an Internet startup, and you do not have the budget to hire an ad sales person at this stage of business, or you have too few users to attract large advertisers, you have at least this amount of income. You could expect to launch ads at higher prices later when you grow big enough.

The key is: how to estimate pageviews per user per month? Similarly, it depends on whether your website is a tool site, or a content site, or a community site. Data for these sites are no secret in the Internet industry.

The total pageviews of different types of websites might be close, but they do have different meanings. A user might view only 2 web pages on a search engine, e.g., Google, but would come back a lot of times each day. For a community site, however, it is just the opposite.

Now let's discuss the possibility of charging your users. The simplest way is to divide your features into free ones and fee-based ones. For the later, you can offer different grades, such as platinum subscribers and diamond subscribers and charge them at different rates.

In this case, what you need to estimate is "the proportion of subscribers in total users". Generally, you should be satisfied with 3%. Then you should estimate "how much each subscriber spends per month". Multiply the two and you will be able to get your income from the subscribers each month.

As an Internet business operator, you would then begin to weigh how much resource you need to invest in your subscribers? Is it feasible to offer free contents and bet your income completely on ads? Why not increase your income by securing more users, since the proportion of subscribers is fixed? However, securing more users means more costs?

[+] The estimation of marketing and expenses

If you begin to think about expenses right after your income prospect, congratulations, your idea is one step closer to real business. In fact, the expenses of an Internet company usually include a few parts: marketing, bandwidth and others (including personnel and office expenses, which are beyond the scope of discussion here).

One cost-effective marketing approach might be to purchase ads from Google Adwords or some other ad networks. The best modes for startups are to charge by clicks or by results. Multiply your clicks by your conversion rate, and you would get your user number, and then a clear picture of how much you need to spend each month.

As to the bandwidth cost, the first thing you need to figure out is the total data volume your users would consume each month. Multiply the known pageviews per user per month by the average Kbytes per page, and then by the number of users per month, and the result is here (should be in GB).

ISPs offer two types of bandwidth prices. Perhaps we can explain them better with a comparison to water pipes and water volumes. You can either limit the total volume of water each month, e.g. to 120GBytes, or limit the diameter of the water pipe, e.g., to 1M Bits. The thinner your pipe is, the slower the speed.

How thick does your water pipe need to be? Let's make an example. Assuming that your total data volume is 120GB per month, of which, 45% take place in 10 given days, while 50% of the volume each day happen in 8 given hours. To be able to handle the peak volumes, you need an instant bandwidth of 0.768M Bits per second.

{ [ ( 120 x 45% / 10 ) x 50% ] / (8 x 60 x 60 ) } x 1024 x 8

The above estimation is for general HTML web pages. If you offer upload/download of a lot of photos or movies, that's another case. The method is still to calculate the data volume of average photo/movie upload/download per user. However, if you are not able to get particularly favorable prices from your ISP, it is highly possible that your business end up in failure.

[+] The development of strategies - right in these calculations

So much estimation, would that work? As a matter of fact, hardly any winner in the Internet community relies on such estimation for his/her business success. Sometimes, what's behind a successful business is sheer guts, which might be what's appealing to adventurers.

However, if you intend to mortgage your house or your car to start your business, instead of just giving your ideas or comments on your Blog, thinking about it a little more will do you no harm. Yes, you are a hero if you burn your money and succeed. What if you burn your money and end up in failure? (It depends on whose money it really is….uhm).

The Internet is a semi-traditional industry. Using the experience of others to do the calculation and to improve your chance of winning is, after all, rewarding. Just think more about the way to reduce your bandwidth cost, or stunning viral marketing skills to save cost, or raise more money in the initial stage for advertising. The development of strategies lies in these calculations. (
2007/07/22 - By Digitalwall.com - Way to
China Internet/Telecom
)






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Prev : From Idea to Business (1) How to Estimate Your User Number?


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- Today in History



New Landscape in China's Telecom Market (7) The Pricing of 3G Value-added Services - 2008/07/27

New Landscape in China's Telecom Market (6) Insight into 3G Price War in Taiwan - 2008/07/20

From Idea to Business (2) How to Estimate Your Income and Cost? - 2007/07/22

New Era of Online Advertising (2) from Exposure to Deal - 2006/07/23

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Sunday, July 15, 2007

From Idea to Business (1) How to Estimate Your User Number?

What's important is the process of estimation. You will get a clear picture about whether the business is worth your money, whether its outlook is as promising as you have thought and what's the right pace.








[+] Estimation is for real war

Amid the tide of Web 2.0-driven online businesses, many young players can no longer sit tight. Weird ideas and comments on cliches of traditional online companies and new tricks of startups in the cyber space are emerging on Blogs across the Internet.

Making a comment is always the easiest thing to do. We can marvel the brilliant interface design of a website, or their understanding to the behavior of a user. Yet we have no way to understand the real thinking of an website operator, not to mention the compromise that he has to make.

It's easy to "have an idea", or even to set up a team to start your business right now. However, to turn your idea into real business, you need to make the right estimate. Particularly, in the Internet industry, where there's still not a definite answer to whether user number is a reflection of revenue or of cost, such an estimate could be not so easy to make.

Lately, a friend of mine, who's a member of a leading Internet company in the United States posed to enter the China market, asked me over MSN: "how should I estimate my user number right from zero?" Indeed, this is the right question for anyone planning to start a business on the Internet.

He showed me the user number growth curve of a few listed U.S. Internet company and said that he wanted to follow suit in China. What he failed to mention was that, none of those companies were more than 10 years, and they had particular backgrounds that could never recur. In fact, he was not able to find a company with a background similar enough for him to copy its business mode.

He used all his knowledge about statistics, including Bezier Curves and regression, which puzzled me even more. Finally, I had to let him know that such a purely academic approach might be good for the calculation of an accurate figure in theory, but would never work in field practice. For people engaged in field work - like me - there's another way.

[+] No marketing ads, no user

To prepare a budget for an Internet business, one has to have in mind a few key points. First of all, it need not and cannot be clock accurate. Then you need to know what's important is the process of estimation. You will get a clear picture about whether the business is worth your money or not, whether its outlook is as promising as you have thought and what's the right pace.

For the estimation of your user number, there are a few key aspects: 1) you cannot expect to have your first customers without an investment; 2) you might get your first customers without spending a cent, but you will be much slower than your rivals; 3) if you have an advertising budget, you should spend it in the first 3, instead of 12 months.

I was personally involved in the building of many websites. A terrible experience I got was that you got practically zero page view without advertising. Unlike the situation 10 years ago, in today's Internet world, users have numerous options. It is unpractical to expect them to just bump into your site.

With advertising, the cost of acquiring a user is much easier to estimate. For the simplest cases of some Internet ad network or Google Adwords, you can easily get the normal ad click-through rate, or conversion rate, or even the average cost of acquiring a user. Therefore, you would have a clear picture of how many users you would have - just look at your initial budget.

If you don't want to spend the money, you can attract a user group quickly through a PR event, too. In additions, there're cases in the market to attract visitors to a website through PR press coverage, or a TV report or a headline in Sina News, or the recommendation of a popular Blogger.

Therefore, the number of new users each month you get depends on your marketing activities in the month. Isn't this a burning of your money or merely a hype show? Fortunately, there's one unique feature about Internet businesses that could provide you a touch of comfort: Network Effect.

[+] Identities of Network Effect

Existing users of yours might strongly recommend your site to their friends, or bring them there by casually clicking the "send to a friend" button. They can also be mere victims of the trap you have prepared and promote your site without knowing it, the way they are caught in the transmission chain of a "viral marketing".

I define the factor that helps you to attract new users without advertising "Network Effect Coefficient (NEC)". For example, with an NEC of 1.1 and 100,000 users at the end of this month, you can expect to increase 10,000 new users by the end of next month without advertising.

Therefore, by the end of next month, you will have 110,000 users plus the new users you have secured with marketing/advertising efforts. Multiplying the sum by the NEC, you could estimate the number of new users by the end of the month after next.

See? The more users you have, and the earlier you have them, the stronger the momentum of your business development would be - thanks to the exponential growth enabled by the NEC each month. This is just like the way your money grows in the bank: you deposit 100,000 and you get 10,000 in interest; you put 20,000, and you get only 2,000.

Now you understand why I say if you have an advertising budget, try to spend it in 3 months! The faster you get your users, the better. In fact, for two similar websites, the one with more users has higher NEC. In other words, the more money you have, the more you earn.

Generally, the NECs of content sites, e.g., news portals, and tool sites, e.g., search engines are estimated to range between 1.0 to 1.1, while those of online communities (as most Web2.0 sites are) could be anywhere from 1.2 to 1.4, depending on the ability of viral marketing of your site.

[+] Estimation, the gap between ideas and businesses

When you have only a few users, your NEC is practically 1. For most sites, an explosive growth (steep rise in user number curve) comes only after their user numbers break a critical point, which is also the start point for the sharp rise of their NECs.

For a saturated market or a reverend Internet company, the change in NEC could be stable and minor, which, however, is beyond the scope of this article, as its focus is how to estimate the increase of user numbers for Internet startups.

If you, having read all above, can't help opening your Excel spreadsheet to see how much you need to spend to secure one million users in the next 12 months, believe me, you will faint at the result. The reality is to start a business on the Internet, you need some extraordinary means.

Is securing users something to be happy for? As a matter of fact, user number is an underlying factor of both revenue and cost. I am not writing this series to scare you. In fact, anyone preparing a budget for a new business would become more realistic. (
2007/07/15 - By Digitalwall.com - Way to
China Internet/Telecom
)






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Prev : Web 2.0 Think Again (5) Unearth the Value of "People"


Next : From Idea to Business (2) How to Estimate Your Income and Cost?








- Today in History



New Landscape in China's Telecom Market (5) Fee Rates of 3G Services - 2008/07/13

From Idea to Business (1) How to Estimate Your User Number? - 2007/07/15

New Era of Online Advertising (1) from Media to Channels - 2006/07/16

Ultimate Mobile Device (4) Email Service Anywhere Anytime - 2005/07/10